Shipping Policy

Last updated: August 21, 2026

Shopnnova currently ships orders from India only to eligible delivery addresses within India. The United States Market and other non-India destinations are currently disabled while international sales requirements are researched.

Order processing

Orders are normally processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays are processed on the next business day.

Shipping cost

Free standard shipping applies to eligible India orders with an order value over ₹499. Any shipping charge for orders at or below ₹499 will be displayed at checkout before payment.

Payment options for India

Eligible orders shipped within India may use one of the payment choices displayed at checkout:

• Fully prepaid: Pay the full order amount online and receive a 15% discount when displayed and applied at checkout.
• Partial Prepaid + Cash on Delivery (COD): Pay a fixed ₹300 at checkout, receive a 10% discount on the order total, and pay the remaining discounted balance on delivery. The 15% fully prepaid discount does not apply.
• Standard COD: Pay no advance and pay the full regular order total on delivery. No payment-method discount applies.

COD availability may depend on the delivery location and participating delivery partners.

United States and other non-India destinations: Orders are not currently accepted. The United States Market is disabled while international sales requirements are researched.

Estimated delivery

The Standard shipping option currently has an estimated carrier transit time of 10–14 business days after dispatch. Including processing, customers should generally allow approximately 11–17 business days after order confirmation. The estimate shown at checkout for the delivery address takes priority. Delivery dates are estimates, not guarantees.

International availability

Shipping to the United States and other non-India destinations is currently unavailable. Shopnnova will publish updated payment, shipping, customs, duties, returns, and delivery information before any international market is reactivated.

Delayed shipments and cancellation

If we learn that we cannot hand an order to the carrier within the processing or shipment time promised when the order was placed, we will notify the customer and, when required by applicable law or this policy, provide an appropriate revised shipment date or an opportunity to cancel the unshipped order.

A delayed order may be cancelled while the parcel has not yet been handed to or collected by the shipping carrier. To request cancellation, contact orders@shopnnova.com promptly with the order number. Once the carrier has collected the parcel, cancellation is no longer available and any return must follow our Refund and Return Policy.

Tracking

When verified tracking information is available, it will be sent by email after shipment. SMS tracking notifications will be used only if an approved transactional SMS integration is enabled and tested.